At Nirai Corporate Solutions, we are committed to fostering a culture of transparency, integrity, and respect in all our dealings. We understand that, on occasion, concerns or grievances may arise. Our Grievance Redressal Policy is designed to ensure that any issue you raise is addressed promptly, fairly, and efficiently.

Our Approach to Grievance Redressal

We aim to provide an easy and accessible process for addressing grievances and resolving conflicts. We take all feedback seriously and will ensure that your concerns are handled with the utmost care. Our grievance redressal system is based on the principles of:

• Transparency: Keeping you informed at every stage of the process.
• Fairness: Treating each grievance impartially and ensuring a just resolution.
• Confidentiality: Respecting your privacy and handling sensitive information securely.

How to Register a Grievance

If you have a concern or grievance related to our services or any other matter, you can reach out to us in the following ways:

1. Online: Fill out our grievance submission form on this page (or provide link).
2. Email: Send an email to grievances@nirai.com.
3. Phone: Call our customer support at 044 45544152  during working hours.
4. Mail: You can send a letter to our office address:
   • Nirai Corporate Solutions
   • Flat No.2A, 2nd Floor,
     Raman Villa, Old No.55/6, New No.129, New Avadi Road, Kilpauk Chennai – 600 010.

Make sure to provide the following details to help us address your grievance efficiently:

• Your name and contact information
• Description of the grievance or concern
• Any relevant documents or evidence supporting your grievance
• Date of the incident (if applicable)

Grievance Redressal Process

1. Acknowledgment: Upon receiving your grievance, we will acknowledge receipt within [X] working days.
2. Investigation: Our team will investigate the matter, seeking additional details if necessary.
3. Resolution: We aim to resolve the grievance within [Y] working days, and will inform you of the outcome. In cases where a resolution may take longer, we will keep you updated.
4. Follow-up: If you are not satisfied with the resolution, you can escalate the matter to our senior management team. We will work closely with you to ensure your concerns are fully addressed.

Escalation Process

If your grievance remains unresolved after following the initial grievance redressal procedure, you can escalate the matter to:

• Senior Management Team: Email admin@nirai.com or contact +91 79041 72680.
• External Authority (if applicable): Depending on the nature of the grievance, we may advise you to approach the relevant regulatory or legal body for further assistance.

Our Commitment to Continuous Improvement

We continuously review and improve our grievance redressal process to ensure that we are meeting the needs and expectations of our stakeholders. Your feedback helps us improve our services and better serve you.

Contact Us

If you have any questions or would like more information on our grievance redressal policy, please feel free to contact us.