Results driven Business head with 23 years of experience, starting as a Telecaller at Citi Bank and rising through the ranks to team manager before progressing to a leadership role. Proven expertise in sales management, business development and customer relationship management, skilled in driving revenue growth, optimising operations and leading high performance teams to success. Adapt at strategic planning, process improvement and ensuring compliance with company policies. A dynamic leader committed to fostering a productive, customer centric and results oriented work environment.